Refund policy

Return and Refund Policy

Last updated: July 2026

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return and refund process.

1. Return Window

You have 30 days from the date of receipt to request a return.

2. Eligibility for Returns

Items must be unused, in original condition and packaging, and accompanied by proof of purchase. Items that have been used or damaged by the customer are not eligible.

3. How to Initiate a Return

Contact us at info@bradaxy.com before sending anything back. Do not return items without prior authorization.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 30 days of receipt. We will arrange a replacement or full refund at no cost to you.

5. Refunds

Once we receive and inspect the returned item, approved refunds are processed within 7 business days to your original payment method.

6. Order Cancellations

Orders may be cancelled within 24 hours of placement. Contact us immediately at info@bradaxy.com.

7. Exchanges

We do not offer direct exchanges. Please return the original item and place a new order.

8. Warranty

All purchases are covered by a 30-day warranty against manufacturing defects, unless otherwise stated.

9. Contact Us

Store name: Bradaxy
Company name: VNC BRANDS LLC
Company number: L26000145655
Company Address: 6295 Lake Worth Road, Unit 32 Greenacres, FL 33463 United States
Email: info@bradaxy.com
Phone: +1 857 4161502